Subject: Urgent Credit Card Billing Dispute Resolution
Dear [Customer Name],
We have received a request to dispute a payment made with your [Credit Card Number] on [Date]. The disputed amount is [Amount].
To resolve this dispute, we request that you provide us with the following information within 24 hours:
- A detailed explanation of the unauthorized transaction
- Any supporting documentation (e.g., receipts, invoices)
- Your contact information (email address and phone number)
You can submit this information via the secure portal at [Link]. Alternatively, you can call our dedicated dispute resolution team at [Phone Number].
Failure to provide this information within the specified timeframe may result in the disputed amount being charged to your account.
Important: Please note that this is an official email from [Bank/Credit Card Company Name]. We would never ask you to provide sensitive information via email.
Do not click on any links or open attachments unless you are sure that they are from a legitimate source.
If you have any questions, please do not hesitate to contact us.
Thank you for your cooperation.
Sincerely,
[Bank/Credit Card Company Name] Dispute Resolution Team
