Beware of Email Scams Impersonating Bank Account Transaction Dispute Resolution
Dear Valued Customers,
We have received reports of a sophisticated email scam circulating that fraudulently impersonates bank account transaction dispute resolution services. These emails are designed to trick unsuspecting recipients into providing personal and financial information, potentially leading to identity theft and financial loss.
Identifying the Scam:
- The emails typically arrive with an urgent tone, claiming that there is an issue with a recent transaction on your bank account.
- They often include a link or button that directs you to a fraudulent website that mimics the official bank website or a customer service portal.
- The website requests you to enter personal information, such as your Social Security number, account number, and password.
How to Protect Yourself:
- Never click on links or open attachments in unsolicited emails: Legitimate banks will never ask you to provide personal information through email.
- Hover over links: Verify that the link’s destination matches the displayed URL before clicking on it.
- Inspect the email address: Check the email sender’s address carefully. Scammers often use addresses that look similar to legitimate bank emails but contain subtle variations.
- Contact your bank directly: If you have any concerns about a transaction or your account, contact your bank directly using their official website or phone number.
What to Do if Scammed:
- Report the scam to your bank immediately: Contact your bank and inform them of the fraudulent email.
- Freeze your bank account: If you have provided any personal or financial information, contact your bank to freeze your account and prevent further unauthorized transactions.
- Monitor your credit: Scammers may use stolen information to open additional fraudulent accounts or apply for loans in your name. Monitor your credit report regularly for suspicious activity.
- File a police report: Report the scam to your local police department or the Federal Trade Commission (FTC) at ReportFraud.ftc.gov.
Stay Vigilant:
Email scams are constantly evolving, so it is essential to stay vigilant and protect your personal and financial information. If you suspect an email scam, do not hesitate to contact your bank or report it to the authorities.
