Email scam posing as credit card billing dispute resolution

Email scam posing as credit card billing dispute resolution

Subject: Urgent Credit Card Billing Dispute Resolution

Dear [Customer Name],

We have received a request to dispute a payment made with your [Credit Card Number] on [Date]. The disputed amount is [Amount].

To resolve this dispute, we request that you provide us with the following information within 24 hours:

  • A detailed explanation of the unauthorized transaction
  • Any supporting documentation (e.g., receipts, invoices)
  • Your contact information (email address and phone number)

You can submit this information via the secure portal at [Link]. Alternatively, you can call our dedicated dispute resolution team at [Phone Number].

Failure to provide this information within the specified timeframe may result in the disputed amount being charged to your account.

Important: Please note that this is an official email from [Bank/Credit Card Company Name]. We would never ask you to provide sensitive information via email.

Do not click on any links or open attachments unless you are sure that they are from a legitimate source.

If you have any questions, please do not hesitate to contact us.

Thank you for your cooperation.


[Bank/Credit Card Company Name] Dispute Resolution Team

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