By 
Phone Call Scam Alert: Posing as Credit Card Customer Service
Amidst the rise in fraudulent activities, a new phone call scam has emerged, targeting unsuspecting individuals by posing as credit card customer service. These scammers employ sophisticated tactics to deceive victims into divulging sensitive financial information.
Modus Operandi:
Scammers typically initiate the call by displaying a spoofed caller ID that appears like a legitimate credit card issuer’s number. They then introduce themselves as customer service representatives and claim to be calling about suspicious activity on the victim’s credit card.
The scammer may provide details about fraudulent transactions that the victim is unaware of and offer to investigate the matter. They often create a sense of urgency, urging the victim to take immediate action to prevent further losses.
To gain the victim’s trust, scammers may request personal information such as:
- Credit card number
- Expiration date
- Security code (CVV)
- PIN
- Social Security number
Warning Signs:
- Caller displays a spoofed number that resembles a credit card customer service line.
- Claims to have detected suspicious activity on your credit card.
- Creates a sense of urgency, pressuring you to act immediately.
- Requests sensitive financial information over the phone.
Protect Yourself:
- Never provide personal or financial information over the phone to unsolicited callers.
- Contact your credit card issuer directly using the official customer service number found on the back of your card or their official website.
- Report suspicious calls to your credit card issuer and local authorities.
Additional Tips:
- Be cautious of callers who request access to your computer or ask you to download software.
- Use strong passwords and enable two-factor authentication for your credit card accounts.
- Regularly monitor your credit report for any unauthorized activity.
Remember, legitimate financial institutions will never call you unsolicited to request sensitive information. If you receive a suspicious phone call, hang up immediately and report it to the appropriate authorities. By staying vigilant and following these precautions, you can protect yourself from this insidious scam.
